At Chalava, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment-related information (processed securely through our payment partners)
• Order history
• Device and browsing information, including cookies and analytics data

2. How We Use Your Information

Your information may be used to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our products, website, and services
• Prevent fraud and unauthorized transactions
• Inform you about promotions, offers, or new launches (you may opt out where applicable)

3. Payment Security

We do not intentionally store your complete payment card details on our servers. Payments are processed through secure payment service providers using industry-standard security measures.

4. Sharing of Information

We may share your information only when necessary with:

• Shipping and logistics partners
• Payment service providers
• Technology and analytics service providers
• Government or legal authorities when required by law

We do not sell your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic and user experience
• Personalize content and promotions

You may manage cookie settings through your browser, although disabling cookies may affect certain website features.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Your Responsibilities

You are responsible for providing accurate and up-to-date information while placing orders or creating an account. Incorrect information may affect order processing or delivery.

8. Third-Party Links

Our website may contain links to third-party websites or services. Chalava is not responsible for the privacy practices or content of those external websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The updated version will be posted on this page with the revised "Last Updated" date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact our customer support team. We will make reasonable efforts to address your queries promptly.

Email: chalavamail@gmail.com
Phone: +91 91191 33353