Thank you for shopping with Chalava. We are committed to providing quality products and a positive shopping experience. Please read this Return, Exchange & Store Credit Policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

1. General Policy

We understand that sometimes a product may not meet your expectations or you may require a different size. To ensure fairness and maintain product quality standards, we offer a limited return and exchange program subject to the conditions described in this policy.

We do not provide refunds to the original payment method under any circumstances. Approved returns are eligible for Store Credit only, which can be used toward future purchases on our website.

All return and exchange requests must be submitted within the specified time period and must comply with this policy.

2. Return Eligibility Period

Customers may request a return within 5 calendar days from the date the order is marked as delivered.

To qualify for a return:

• The product must be unused, unworn, and unwashed.
• The product must be in its original condition.
• All original tags, labels, packaging, accessories, and documentation must be included.
• The product must not show signs of wear, damage, alteration, or misuse.
• Proof of purchase or order confirmation must be provided.

We reserve the right to reject any return that does not meet these requirements.

3. Store Credit Only Policy

When a return is approved and received:

• No cash refund will be issued.
• No refund will be made to the original payment method.
• No bank transfer, UPI, credit card, debit card, or wallet refund will be provided.
• The customer will receive Store Credit equal to the approved value of the returned item.

Store Credit:

• Is non-transferable.
• Cannot be exchanged for cash.
• Cannot be redeemed for cash value.
• Cannot be sold or transferred to another person.
• Can only be used on purchases made through our official website.

4. Exchange Policy

We offer exchanges only for size-related issues. Exchange requests must be submitted within 5 calendar days of delivery.

The product must:

• Be unused and unworn.
• Have all original tags attached.
• Be in resalable condition.
• Be returned in its original packaging.

5. Eligible Exchange Requests

• Small → Medium
• Medium → Large
• Large → Extra Large
• Similar size exchanges of the same product.

6. Non-Eligible Exchange Requests

• Changing to a completely different product.
• Changing one color to another unless specifically approved.
• Used or worn products.
• Products damaged due to customer misuse.
• Requests made after the 5-day exchange period.

7. Product Change During Exchange

Requests to exchange for a different product may be approved solely at Chalava's discretion.

If approved:

• Additional shipping charges will apply.
• The customer is responsible for all shipping and handling fees.
• If the replacement product costs more, the customer must pay the price difference.
• If the replacement product costs less, the difference will be issued as Store Credit only.
• Processing begins only after applicable charges have been paid.

Approval is subject to inventory availability and operational limitations.

8. Return Process

To request a return or exchange, contact our support team within 5 days of delivery and provide:

• Order number.
• Customer name.
• Contact information.
• Reason for return or exchange.
• Clear photographs of the product.
• Packaging photographs (if requested).

Submitting a request does not guarantee approval.

9. Inspection & Approval

All returned products undergo inspection to verify:

• Product condition.
• Signs of wear or use.
• Packaging condition.
• Presence of original tags and accessories.
• Compliance with this policy.

If a return fails inspection:

• The product may be returned to the customer.
• Return shipping costs may be charged.
• The decision of our inspection team shall be final.

10. Shipping Charges

Returns

• Customers are responsible for return shipping costs unless otherwise stated.

Size Exchanges

• Shipping charges may apply depending on the delivery location.

Product Change Exchanges

• Additional shipping charges will apply.
• Reshipping costs will be borne by the customer.
• Price differences must be paid before dispatch.
• Shipping charges are non-refundable.

11. Non-Returnable & Non-Exchangeable Items

• Final Sale products.
• Clearance or discounted products.
• Gift cards.
• Customized or personalized items.
• Products damaged through misuse.
• Products returned without original tags.
• Products returned after the 5-day return period.
• Hygiene-sensitive items where applicable.

12. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery.

Please provide:

• Photographs of the product.
• Photographs of the packaging.
• Your order details.

Claims reported after 48 hours may not be eligible for resolution.

After verification, we may provide a replacement, exchange, or Store Credit where applicable.

13. Store Credit Issuance

Approved Store Credit is generally issued after:

• The returned item is received.
• The inspection process is completed.
• The return is approved.

Store Credit may be issued electronically and can be used toward future purchases on our website.

14. Fraud Prevention

To protect our customers and business, we reserve the right to:

• Refuse suspicious return requests.
• Limit excessive return activity.
• Request additional verification.
• Deny returns involving policy abuse.

Fraudulent activity may result in account suspension or cancellation of future orders.

15. Limitation of Liability

Our liability is limited to the purchase value of the product. We are not responsible for indirect, incidental, or consequential damages arising from the use, misuse, or inability to use products purchased from our store.

16. Policy Changes

We reserve the right to modify, update, or replace this Return, Exchange & Store Credit Policy at any time without prior notice. Updates become effective immediately upon publication on our website.

17. Contact Information

For any return, exchange, or Store Credit inquiries, please contact:

Email: chalavamail@gmail.com
Phone / WhatsApp: +91 91191 33353
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST

By purchasing from our store, you acknowledge that you have read, understood, and agreed to this Return, Exchange & Store Credit Policy.