Shipping Policy

At Chalava, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy below.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • During sales, festivals, or high-demand periods, processing may take slightly longer. We appreciate your patience.

2. Delivery Timeline

  • Standard delivery usually takes 3–7 business days, depending on your location.
  • Delivery to remote areas may require additional time.
  • The estimated delivery date is only an estimate and may be affected by factors beyond our control, such as weather conditions, courier delays, or public holidays.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • We may offer free shipping on selected orders or promotional campaigns at our discretion.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID or tracking link through your registered email address or phone number, wherever applicable.

5. Incorrect Address

  • Customers are responsible for providing a complete and accurate shipping address.
  • If an incorrect or incomplete address results in delivery failure or return of the package, any additional shipping charges for re-dispatch may be borne by the customer.

6. Failed Delivery Attempts

  • Courier partners may make multiple delivery attempts.
  • If the order is undelivered due to customer unavailability, refusal to accept the package, or incorrect address details, the order may be returned to us. Re-shipping charges may apply.

7. Damaged or Tampered Package

  • If you receive a package that appears damaged or tampered with, please take clear photos or a video before opening it and contact our customer support within 24 hours of delivery.
  • Claims made after this period may not be eligible for resolution.

8. Delays Beyond Our Control

While we strive to deliver every order on time, Chalava is not responsible for delays caused by courier services, natural disasters, strikes, government restrictions, or other unforeseen circumstances.

9. Contact Us

If you have any questions regarding your shipment, please contact our customer support team. We are happy to assist you and will do our best to resolve your concerns.

Email: chalavamail@gmail.com
Phone: +91 91191 33353