Terms & Conditions

Welcome to Chalava. By accessing our website or placing an order, you agree to the following Terms & Conditions.

1. Acceptance of Orders

  • All orders are subject to acceptance and availability.
  • Chalava reserves the right to cancel or refuse any order in cases of suspected fraud, pricing errors, stock unavailability, or violations of these Terms.

2. Product Information

  • We strive to display our products as accurately as possible. However, slight variations in color, texture, or appearance may occur due to lighting, photography, or individual screen settings.
  • Minor variations shall not be considered product defects.

3. Pricing

  • Prices are listed in the applicable currency and may change without prior notice.
  • If a pricing or technical error occurs, Chalava reserves the right to cancel the order and issue a full refund if payment has already been made.

4. Payment

  • Orders will be processed only after successful payment confirmation, except where Cash on Delivery (if offered) is selected.
  • Chalava may limit or discontinue Cash on Delivery services for certain locations or customers at its discretion.

5. Shipping

  • Delivery timelines are estimates and may vary due to courier operations, weather, holidays, or other circumstances beyond our control.
  • Customers are responsible for providing accurate delivery details.

6. Returns & Exchanges

  • Returns or exchanges are accepted only in accordance with our Return Policy.
  • Products must be unused, unwashed, and returned with original tags and packaging.
  • Items showing signs of use, customer-caused damage, or missing accessories may not be eligible for return or exchange.

7. Order Cancellation

  • Customers may request cancellation only before the order has been dispatched.
  • Once dispatched, cancellation requests may not be accepted and will be handled according to our Return Policy.

8. Intellectual Property

All content on this website, including logos, images, text, graphics, designs, and other materials, is the property of Chalava and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

  • To the extent permitted by applicable law, Chalava shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of our website or products.
  • Our maximum liability for any claim shall not exceed the amount paid by the customer for the relevant order.

10. Fraud Prevention

Chalava reserves the right to verify customer information and cancel orders suspected of fraudulent activity, misuse of promotions, or abuse of return policies.

11. Changes to These Terms

Chalava may update these Terms & Conditions from time to time. The latest version published on this website will apply to all future use and purchases.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team.

Email: chalavamail@gmail.com
Phone: +91 91191 33353
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM